Kyndryl signs agreement with HMRC to modernise critical tax infrastructure for UK citizens

Kyndryl signs agreement with HMRC to modernise critical tax infrastructure for UK citizens Duncan is an award-winning editor with more than 20 years experience in journalism. Having launched his tech journalism career as editor of Arabian Computer News in Dubai, he has since edited an array of tech and digital marketing publications, including Computer Business Review, TechWeekEurope, Figaro Digital, Digit and Marketing Gazette.


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Kyndryl, an IT infrastructure services provider, has partnered with HMRC through to end of September 2024.

Drawing on Kyndryl’s position in managed services, the deal will see Kyndryl continue to manage a proportion of HMRC’s (His Majesty’s Revenue and Customs) mainframe services while Kyndryl Consult will undertake discovery work to prepare for cloud migration and modernisation. Building on an existing relationship, Kyndryl will now continue to accelerate the organisation’s journey to more agile and flexible operations in a modern IT architecture.

With a significant mainframe estate, HMRC is looking for efficient and low-risk routes to migrate applications and eliminate technical debt. The new deal, worth £4.4m over 15 months, represents the first time that HMRC has directly contracted Kyndryl through the G-Cloud framework.

Kyndryl Consult will also draw on existing partnerships with Microsoft, and the Advanced Computer Software Group ‘Application Modernisation Practice’, to develop modernisation options for powering HMRC’s operations into the coming decades.  As with all Kyndryl’s partnerships, this work will involve an embedded approach, with Kyndryl and HMRC staff working collaboratively towards an effective and successful set of outcomes.

Kyndryl will support HMRC’s Cloud journey. Moving workloads into the public cloud enables public organisations to operate with the agility and efficiency expected of contemporary civil bodies, integrating more deeply with other public and private services and automating fundamental processes. As essential service providers, the public sector’s initiatives require careful planning to uphold continuity and achieve outcomes which represent good value for money to the taxpayer.

Kyndryl’s Core Enterprise & zCloud practice provides advanced technology and expertise to deliver secure, compliant, and resilient mainframe modernisation services through digital transformation journeys, enabling consistent service and creating opportunities for cloud-like operating models. Kyndryl’s established credentials in managing public sector workloads underpins a sensitive approach to modernising, innovating, and securing critical public infrastructure.

John Chambers, Kyndryl United Kingdom & Ireland president, said: “Kyndryl is thrilled to sign its first direct contract with HMRC to support HMRC’s strategic aims of administering tax systems in the simplest, most customer-centric and efficient way. The agreement underpins our continued commitment and focus to support the UK’s public sector and to drive better outcomes for UK citizens.”

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  • Duncan MacRae

    Duncan is an award-winning editor with more than 20 years experience in journalism. Having launched his tech journalism career as editor of Arabian Computer News in Dubai, he has since edited an array of tech and digital marketing publications, including Computer Business Review, TechWeekEurope, Figaro Digital, Digit and Marketing Gazette.

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Tags: HMRC, Kyndryl

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